Effective Date: 21/01/26

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1. Who We Are

RAISSA MARIA
Email: connect@raissamaria.com
KvK (Dutch Chamber of Commerce) number: 99385791
Address: Nijmegen, The Netherlands

When you use this website or book a service, you share personal data with us. This privacy policy explains how we collect, use, share, and protect your information in compliance with the EU General Data Protection Regulation (GDPR / AVG).

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2. What Personal Data We Collect

We collect personal data that you provide when you:

• contact us (e.g., email or form)

• book a session or service

• subscribe to a newsletter or communication

This may include:

• Contact information: name, email address, phone number

• Service details: session preferences, preferred names (where applicable), notes

• Payment information: transaction details (although financial data is handled by secure third-party processors)

• Technical data: cookies, IP address, device and browser information

We collect only what is necessary to provide services and support your experience.

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3. Legal Basis for Processing

We process personal data under one or more of the following lawful grounds:

• Performance of a contract: to deliver the services you have booked

• Consent: when you sign up for newsletters or accept cookies

• Legal obligation: when required for legal record-keeping

• Legitimate interests: to improve services, manage payments, and secure our systems

You can withdraw consent at any time without affecting processing based on consent before withdrawal.

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4. How We Use Your Data

We use your personal data to:

• communicate with you about sessions and enquiries

• manage bookings and deliver services

• process payments via secure payment gateways

• send newsletters or updates if you chose to receive them

• analyse website use to improve our offerings

We do not sell or rent personal data to external parties.

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5. Sharing Your Data

We may share personal data with third parties when necessary to deliver services, including:

• Payment processors (e.g., Wix Payments, Stripe) for secure transactions

• Email services (with your consent) for communications

• Legal authorities, when legally required

We ensure any third parties we work with also handle data securely.

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6. Cookies & Tracking

Our website uses cookies and similar technologies to:

• remember your preferences

• improve user experience

• analyse site performance

Functional cookies may be used without consent; other cookies require your consent. You can manage cookie settings via your browser.

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7. How Long We Keep Your Data

We retain your personal data only as long as necessary for:

• fulfilling the purposes described here

• complying with legal or accounting requirements
  For example: booking and transaction records may be kept for multiple years where required by law.

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8. Your Rights Under GDPR

Under the GDPR, you have the right to:

• access your personal data

• correct inaccurate information

• request deletion

• restrict or object to processing

• request data portability

• withdraw consent

To exercise these rights, contact us at connect@raissamaria.com. You can also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe your rights have been violated.

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9. Security of Your Data

We take reasonable measures to protect data from unauthorized access, alteration, or destruction.

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10. Children

This website and services are not intended for children under 18. We do not knowingly collect data from minors.

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11. International Transfers

Your data may be stored or processed within the EU/EEA; if transferred outside, appropriate safeguards are applied.

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12. Changes to This Policy

We may update this policy. The latest version will always be available here with the updated effective date.

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13. Contact

If you have any questions about this policy, please contact:

RAISSA MARIA
Email: connect@raissamaria.com