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PRIVACY POLICY

Last updated: 16/09/2026

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RAISSA MARIA respects your privacy and handles your personal data with care. This Privacy Policy explains what personal data is collected, why it is processed, how it may be used and shared, how long it may be retained, and what rights you have under the General Data Protection Regulation (GDPR / AVG).

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1. WHO I AM

RAISSA MARIA
Email: connect@raissamaria.com
KvK (Dutch Chamber of Commerce) number: 99385791
Location: Nijmegen, The Netherlands

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RAISSA MARIA is responsible for the processing of personal data described in this Privacy Policy.

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2. WHAT PERSONAL DATA IS COLLECTED

RAISSA MARIA may collect personal data when you:

  • contact RAISSA MARIA by email or through a contact form

  • book or participate in a 1:1 session

  • register for or participate in an event or workshop

  • purchase or access a replay, course or other digital content

  • subscribe to the mailing list

  • create or use an account on the website

  • interact with the website and its features

 

Depending on how you interact with RAISSA MARIA, this may include:

  • Contact information: such as your name, email address and telephone number.

  • Booking and service information: such as the service you book, appointment details, preferences and information you choose to provide in connection with a session.

  • Event and workshop information: such as your registration details, display name and participation.

  • Audio and visual data: such as your image, voice and display name where you participate in a recorded event or workshop.

  • Payment and transaction information: such as purchase and transaction details. Payment information may be processed by secure third-party payment providers.

  • Mailing list information: such as your name, email address and subscription preferences.

  • Technical information: such as IP address, device information, browser information, cookies and website usage data.

 

Only personal data reasonably necessary for the relevant purpose is collected.

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3. WHY PERSONAL DATA IS PROCESSED

Personal data may be processed for the following purposes:

  • responding to enquiries and communicating with you

  • managing bookings and providing 1:1 sessions

  • managing registrations for events and workshops

  • providing access to replays, courses and other purchased content

  • processing and administering payments

  • communicating practical information relating to your purchase, booking or participation

  • sending mailing list messages and updates where you have chosen to receive them

  • administering website accounts and functionality

  • maintaining appropriate business, tax and accounting records

  • protecting the security and proper functioning of the website and services

  • understanding and improving the website and services where permitted

  • complying with legal obligations

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4. LEGAL BASES FOR PROCESSING

Under the GDPR, personal data must be processed on a valid legal basis. Depending on the circumstances, RAISSA MARIA may process your personal data on the basis of:

  • Performance of a contract: where processing is necessary to provide something you have booked or purchased.

  • Consent: where you have freely chosen to provide consent, for example for certain marketing communications, cookies or particular uses of your personal data.

  • Legal obligation: where processing is necessary to comply with applicable legal, tax or accounting requirements.

  • Legitimate interests: where there is a legitimate business interest in processing data, such as maintaining security, administering the business or improving services, provided that your rights and interests do not override those interests.

 

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before consent was withdrawn.

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5. 1:1 SESSIONS & CONFIDENTIALITY

Information you voluntarily share during a private 1:1 session is treated with care and confidentiality.

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Depending on the service, RAISSA MARIA may process information that you provide before, during or after the session where this is reasonably necessary to provide the service.

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Where a session is recorded by RAISSA MARIA for you at your request, the recording will be shared privately with you. The recording will be retained by RAISSA MARIA for up to 30 days after the session and will then be permanently deleted from RAISSA MARIA's records.

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Session information will not be publicly disclosed unless you have explicitly agreed to this or disclosure is required by law.

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6. EVENTS, WORKSHOPS & RECORDINGS

Certain online events and workshops are recorded. Where an event or workshop is being recorded, this will be clearly communicated to participants in advance.

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The recording may include the full event, including Q&A and other participant interactions. Recordings may be made available to participants as replays and may also be offered or sold as workshop or event replays after the live event.

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Depending on how you choose to participate, the recording may include your display name, image, voice, questions and other contributions.

If you do not wish to be identifiable in the recording or replay, you can keep your camera turned off, use a non-identifying display name and refrain from speaking during the event.

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Information about the recording and its intended use will be provided before participation so that you can make an informed choice about how you wish to participate.

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7. MAILING LIST

If you subscribe to the RAISSA MARIA mailing list, the information you provide is used to send you messages and updates relating to RAISSA MARIA and its work.

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You can unsubscribe at any time using the unsubscribe option included in the emails or by contacting connect@raissamaria.com.

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Unsubscribing does not affect service-related communications that may still be necessary in connection with something you have booked or purchased.

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8. PAYMENTS

Payments may be processed through third-party payment providers.

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RAISSA MARIA does not normally receive or store complete payment-card information. Payment providers process payment information according to their own privacy and security practices.

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Transaction information may be retained where necessary for administration, accounting, tax or legal purposes.

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9. SHARING PERSONAL DATA

RAISSA MARIA does not sell or rent your personal data.

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Personal data may be shared with trusted third-party service providers where reasonably necessary to operate the website, communicate with you, process payments, provide sessions or events, deliver digital content or otherwise operate the business.

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These may include providers of:

  • website hosting and website functionality

  • booking and account management

  • payment processing

  • email and mailing list services

  • video conferencing

  • cloud storage and file sharing

  • analytics and website functionality

 

Personal data may also be disclosed where required by law or where reasonably necessary to establish, exercise or defend legal rights.

Third-party providers may process personal data according to their own privacy policies and applicable data-protection obligations.

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10. COOKIES & SIMILAR TECHNOLOGIES

The website may use cookies and similar technologies for purposes including:

  • enabling essential website functionality

  • remembering preferences

  • maintaining security

  • understanding website use and performance

  • providing analytics or other optional functionality

 

Where consent is legally required for a particular cookie or tracking technology, it will only be used after the appropriate consent has been obtained.

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Cookie preferences can be managed through the cookie settings available on the website, where applicable.

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11. HOW LONG PERSONAL DATA IS KEPT

Personal data is not kept longer than reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

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Different categories of information may therefore have different retention periods.

For example:

  • transaction, invoice and accounting information may be retained for the period required under applicable tax and accounting law

  • mailing list information may be retained until you unsubscribe or the information is otherwise removed

  • booking and communication information may be retained where reasonably necessary for administration, record-keeping or handling questions or disputes

  • 1:1 session recordings made by RAISSA MARIA for a client are retained for up to 30 days after the session and are then permanently deleted from RAISSA MARIA's records

  • event and workshop recordings may be retained for as long as reasonably necessary to provide and maintain the relevant replay or other use that was communicated to participants

 

Where personal data is no longer necessary, it will be deleted or anonymised where appropriate.

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12. INTERNATIONAL DATA TRANSFERS

Some third-party service providers may process or store personal data outside the European Economic Area (EEA).

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Where personal data is transferred internationally, appropriate safeguards will be used where required by applicable data-protection law.

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13. SECURITY

Reasonable technical and organisational measures are taken to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

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No method of electronic transmission or storage can be guaranteed to be completely secure, but appropriate care is taken in selecting and using systems and service providers.

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14. YOUR PRIVACY RIGHTS

Under the GDPR, depending on the circumstances, you may have the right to:

  • access your personal data

  • have inaccurate or incomplete personal data corrected

  • request deletion of your personal data

  • request restriction of processing

  • object to certain processing

  • receive or transfer certain personal data (data portability)

  • withdraw consent where processing is based on consent

  • lodge a complaint with a data-protection authority

 

To exercise your privacy rights, you can contact:

connect@raissamaria.com

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RAISSA MARIA may need to verify your identity before fulfilling a request where reasonably necessary to protect your personal data.

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If you believe your personal data has been processed in violation of applicable data-protection law, you also have the right to submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

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15. CHILDREN

The website and services of RAISSA MARIA are intended for adults aged 18 and over.

RAISSA MARIA does not knowingly collect personal data from children through the services described in this Privacy Policy.

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16. EXTERNAL LINKS & THIRD-PARTY SERVICES

The website may contain links to third-party websites, platforms or services.

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RAISSA MARIA is not responsible for the privacy practices or content of independent third parties. You are encouraged to review their privacy information when using their services.

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17. CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be updated from time to time to reflect changes in the website, services, data-processing activities or applicable legal requirements.

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The latest version will be available on this website together with the date of the most recent update.

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18. LANGUAGE

This Privacy Policy is available in English and Dutch. Both versions are intended to describe the same privacy practices.

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19. CONTACT

If you have questions about this Privacy Policy or the way your personal data is handled, or if you wish to exercise a privacy right, please contact:

RAISSA MARIA
connect@raissamaria.com

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